At Sweet Louziye, every order is prepared with care using premium ingredients to create our signature almond biscuits. We take pride in the quality, freshness, and attention to detail in every order we deliver.
As our products are freshly prepared food items, we are unable to accept returns or exchanges once an order has been delivered.
Damaged, Incorrect or Defective Orders
We want every Sweet Louziye order to arrive exactly as intended. If your order is damaged, defective, incomplete, or incorrect upon delivery, please contact us and we will be happy to assist.
Please notify us within 24 hours of delivery.
We kindly ask you to inspect your order once received and report any issue within 24 hours.
To help us resolve your request promptly, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the affected item(s) and packaging
Once the issue has been reviewed and verified, we will offer the most appropriate resolution, which may include a replacement, partial refund, or full refund to the original payment method.
Order Cancellations
We understand that plans can change.
Orders may be cancelled for a full refund provided they have not yet been dispatched.
Once an order has been dispatched or is out for delivery, cancellation can no longer be accepted.
Refund Processing
Where a refund is approved, it will be issued to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, a refund, or this policy, our team will be pleased to assist you.
Phone / WhatsApp: +971 50 588 4344
Website: https://sweetlouziye.com/
Instagram: Contact us through our official Sweet Louziye Instagram account.
Thank you for choosing Sweet Louziye. We value your trust and are committed to making every order a beautiful and delightful experience.